Terms of Service

You must be at least 18 years old to create an account, or the age of majority in your jurisdiction, whichever is higher.

You must provide accurate and complete information when registering, and keep it up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at info@replexia.com if you suspect unauthorised access.

Accounts are personal to you. You may not share, sell, transfer, or licence your account to another person without our written consent.

Replexia provides software tools that support academic and professional writing, research structuring, claim validation, citation verification, and structured guidance or mentoring workflows.

Features and service tiers are described on the Platform and may change. We may add, modify, or discontinue features at our discretion. Where a change materially reduces a paid feature you rely on, we will give you reasonable notice.

Replexia is a support tool. It does not supervise, examine, assess, accredit, or certify any work. Any academic, professional, or commercial decision based on Output remains yours.

You retain all ownership rights in Your Content. Uploading material to Replexia does not transfer any intellectual property in it to us.

You grant us a limited, non-exclusive, royalty-free, worldwide licence to host, store, copy, transmit, process, and analyse Your Content solely for the purposes of:

1. operating and providing the Platform to you;
2. generating Output you have requested;
3. making Your Content available to Supervisors or Institutions you have authorised; and
4. maintaining backups, security, and service integrity.

This licence ends when you delete Your Content or close your account, subject to the retention periods set out in our Privacy Policy and to any backup copies that expire on our ordinary backup cycle.

We do not use Your Content to train artificial intelligence models, and we do not sell, licence, or otherwise make Your Content available to third parties for their own commercial purposes.

You warrant that you own Your Content or have the necessary rights to upload it, and that it does not infringe the rights of any third party.

The Platform — including its software, source code, database structure, curated research corpus, user interface, design, documentation, and the names Replexia, Bhekalile Solutions, and any associated logos, feature names, and marks — is owned by us or licensed to us, and is protected by copyright, trade mark, and other laws.

Nothing in these Terms transfers any of our intellectual property to you. You receive only a limited, revocable, non-transferable right to use the Platform in accordance with these Terms.

You may not copy, reproduce, reverse engineer, decompile, scrape, mirror, or create derivative works from any part of the Platform, nor use it to build a competing product or service.

Trade mark applications and registrations relating to Replexia remain our exclusive property regardless of your use of the Platform.

As between you and us, you may use Output generated from Your Content for your own academic, research, professional, or commercial purposes.

You acknowledge that Output is generated in part by automated and artificial intelligence systems, and that its legal status under copyright law may be uncertain. We make no representation that Output is protectable by copyright, or that it is unique to you.

Output may contain errors. Citations, claim scores, source matches, and feedback are generated by automated systems and must be independently verified before you rely on them. We do not warrant the accuracy, completeness, or currency of any Output.

You remain solely responsible for complying with the academic integrity rules, research ethics requirements, plagiarism policies, and AI-use policies of your institution, funder, publisher, or employer.

Institutions differ in what assistance they permit. Before using Replexia for assessed work, it is your responsibility to confirm that your use is permitted. We are not responsible for any academic penalty, disciplinary finding, withdrawal of a qualification, publication retraction, or similar consequence arising from your use of the Platform.

Plagiarism and similarity features are indicative only. A result from these features is not a finding of misconduct and must not be treated as one.

Where you link a Supervisor or join an Institution’s account, you consent to that Supervisor or Institution having access to the categories of information described in the Platform at the point of linking.

Access levels differ by feature. Some features are designed so that a Supervisor sees only your position and completion status, and not unsubmitted content. Where that is the case, the Platform will indicate it.

You may withdraw a Supervisor’s access at any time through your account settings, except where an Institution’s own policies or your enrolment agreement require that the link be maintained.

Institutions are separately responsible for their own lawful basis for processing personal information about their users, and for how they use anything they access through the Platform.

Paid tiers, pricing, and billing cycles are as displayed on the Platform at the time of purchase. Prices are quoted in South African Rand (ZAR) and are the total amount payable. We are not currently a registered VAT vendor, and no VAT is charged on our services. Should we become liable to register for VAT, we will give you notice in accordance with clause 12.4 before any VAT-inclusive price change takes effect.

Where prices are displayed in another currency for the convenience of users outside South Africa, the currency in which your payment is processed will be shown at checkout before you confirm.

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

You may cancel at any time. Cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are not refundable.

We may change our pricing on 30 days’ written notice. Changes take effect at your next renewal.

If payment fails, we may suspend access until the account is brought up to date.

Where the Consumer Protection Act 68 of 2008 applies to you, nothing in this clause limits your rights under that Act.

We aim to keep the Platform available but do not guarantee uninterrupted access. The Platform may be unavailable for maintenance, upgrades, or reasons beyond our control.

We are not liable for downtime, data loss, or delays caused by third-party infrastructure, hosting providers, network failures, or upstream data sources.

You are responsible for keeping your own copies of Your Content. The Platform is not a backup service.

The Platform is provided “as is” and “as available”.

To the maximum extent permitted by law, we exclude all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including under the Consumer Protection Act 68 of 2008.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive loss, including loss of profits, loss of data, loss of academic standing, loss of opportunity, or reputational harm.

Our total aggregate liability arising out of or in connection with these Terms is limited to the greater of (a) the fees you paid to us in the twelve months immediately preceding the event giving rise to the claim, or (b) R5,000.

Clause 14.3 applies to this clause.

You may close your account at any time through your account settings.

We may suspend or terminate your access, with notice where reasonably practicable, if you materially breach these Terms, if your use poses a security or legal risk, or if required by law.

On termination, your right to use the Platform ends immediately. Clauses 6.5, 7, 9, 14, 15, 16, and 20 survive termination.

We will make Your Content available for export for 30 days after termination, after which it may be deleted in accordance with our Privacy Policy.

Entire agreement. These Terms, together with the Privacy Policy and any order form or institutional agreement, form the entire agreement between us.

Severability. If any provision is found unenforceable, the remainder continues in force.

No waiver. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights on notice to you, including in connection with a sale or restructuring of the business.

Force majeure. Neither party is liable for failure to perform due to events beyond its reasonable control.

These Terms are governed by the laws of the Republic of South Africa.

The parties consent to the jurisdiction of the Durban Magistrate’s Court.

Before commencing legal proceedings, the parties will attempt in good faith to resolve any dispute by negotiation, and will each nominate a representative for that purpose.